The fine print, in a readable typeface

Shipping, returns & privacy

Last updated: August 2026 · Prices in USD

Shipping

Orders are dispatched within 1–2 business days.

• Free tracked shipping to the US, Canada, the UK, Ireland, Australia and New Zealand. Kits ship flat, typically arriving in 7–12 business days.
• Your tracking link is emailed the moment your order is on the move.
• Remote addresses may add a few days. The carrier's page shows the live estimate.

Returns

• 30 days from delivery, whether the kit is untouched or half-built.
• Email shopwithbenita@gmail.com for a prepaid return label. Postage is on us.
• Refunds are issued in full to the original payment method within 5 business days of the carrier scanning your return.

Payments & security

Payments are processed by Stripe. Card details are entered on Stripe's PCI-DSS Level 1 certified checkout and never touch our servers. We see only what's needed to fulfil your order: name, email, shipping address, and what you bought.

Privacy

We collect the minimum needed to run the shop: your order details, which we keep for fulfilment, support and accounting. Payment data is held by Stripe, not us. We don't sell or share your information with anyone except the carriers who deliver your order. Email us to have your data deleted; we confirm within 7 days.

Safety

Kits contain small parts and are designed for builders aged 14 and up. LED lighting runs at low voltage from a two-AAA battery box: no mains wiring and no heat. Batteries are not included in the parcel. The pieces snap together, so no adhesive is needed; if you do reach for craft glue on a loose tab, work in a ventilated room and keep it away from small hands and curious pets.

Contact

Humans answer at shopwithbenita@gmail.com within one business day, and usually much sooner.